Privacy Policy

Last updated: 15 September 2026

Neoverse ("Neoverse", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with the Neoverse website.

Neoverse operates in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

By using this website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Neoverse is a software and digital solutions business providing technology-related services.

For purposes of applicable data protection legislation, Neoverse is responsible for the processing of personal information collected through this website.

Contact Details

Business Name: Neoverse
Email: info@neoverse.co.za

Neoverse does not currently maintain a publicly listed physical business address.

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us at info@neoverse.co.za.

2. Personal Information We May Collect

Depending on how you interact with our website, we may collect personal information such as:

Your name;
Email address;
Telephone or mobile number;
Company or organisation name;
Information contained in your enquiry or message;
Information you voluntarily provide through our contact form;
Technical information relating to your device and browser;
IP address;
Website usage information;
Information collected through cookies and similar technologies.

You are not required to provide personal information simply to browse most areas of our website. However, certain information may be necessary if you choose to contact us or request information about our services.

3. How We Collect Personal Information

We may collect personal information when you:

Complete and submit our contact form;
Send us an email;
Contact us regarding our services;
Browse or interact with our website;
Otherwise voluntarily provide information to us.

We may also automatically collect certain technical and usage information through technologies such as cookies and analytics services.

4. How We Use Your Personal Information

We may use personal information collected through our website to:

Respond to enquiries and requests;
Communicate with you regarding services you have requested;
Understand your requirements when you contact us;
Provide information about our services;
Improve our website, services and user experience;
Monitor website performance and usage;
Maintain the security and functionality of our website;
Detect, prevent or investigate misuse, fraud or security incidents;
Comply with applicable legal and regulatory requirements.

We will not use your personal information for unrelated purposes without an appropriate lawful basis or, where required, your consent.

5. Contact Forms

Our website contains a contact form which allows visitors to submit enquiries to Neoverse.

Information submitted through the contact form may include your name, email address, telephone number and any other information you choose to include in your message.

We use this information to respond to your enquiry and communicate with you regarding the matter for which you contacted us.

Please do not submit sensitive, confidential or unnecessary personal information through the website contact form.

6. Email Communications

If you contact Neoverse by email or through our website contact form, we may retain the communication and associated contact information for purposes of responding to your enquiry and maintaining appropriate business records.

Neoverse does not currently operate a marketing newsletter or send unsolicited promotional email campaigns.

If this changes in the future, this Privacy Policy may be updated and appropriate consent or opt-out mechanisms will be implemented where required by applicable law.

7. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

Website pages visited;
Approximate geographic information;
Device and browser information;
Referral information;
Interaction and usage information;
Technical information associated with your visit.

This information helps us understand website traffic, identify areas for improvement and measure the effectiveness of our website.

Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.

Where applicable, you can manage or restrict cookies and similar technologies through your browser settings.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit a website.

We may use cookies for purposes including:

Website functionality;
Security;
Remembering preferences;
Understanding website usage;
Analytics and performance measurement.

Some cookies may be placed by third-party services used by the website.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, appropriate consent mechanisms may be used for non-essential cookies.

9. Google reCAPTCHA

Our contact form may use Google reCAPTCHA to help protect the website against spam, automated submissions and malicious activity.

reCAPTCHA may collect information about your interaction with the website and technical information associated with your device or browser.

The use of Google reCAPTCHA is subject to Google's applicable terms and privacy policies.

You should review Google's privacy documentation if you require further information about how Google processes information through reCAPTCHA.

10. Google Fonts

Our website may use Google Fonts to display certain fonts and maintain the intended visual appearance of the website.

Depending on how the fonts are implemented on the website, requests may be made to Google's servers when a page is loaded.

Where technically possible, Neoverse may use locally hosted resources to reduce unnecessary third-party requests.

11. Sharing of Personal Information

Neoverse does not sell, rent or trade your personal information.

We may disclose personal information to third parties where reasonably necessary for purposes such as:

Providing or maintaining website functionality;
Website hosting and technical services;
Analytics;
Spam and security protection;
Responding to your enquiry;
Complying with legal obligations;
Protecting the rights, property or security of Neoverse or others.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that such processing is appropriately managed and protected.

12. International Processing

Some third-party technology providers used by our website may process information outside South Africa.

For example, services such as Google Analytics and Google reCAPTCHA are provided by Google and may involve processing in jurisdictions outside South Africa.

Where personal information is transferred or processed outside South Africa, Neoverse will take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements.

13. Protection of Personal Information

Neoverse takes reasonable technical and organisational measures to protect personal information against:

Loss;
Misuse;
Unauthorised access;
Unauthorised disclosure;
Unauthorised alteration;
Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid submitting sensitive or unnecessary personal information through ordinary website forms or email.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to resolve disputes, to comply with legal obligations, or for other legitimate business purposes.

When personal information is no longer required, we may securely delete, destroy or anonymise it where reasonably appropriate.

The exact retention period may depend on the nature of the information and the reason for which it was collected.

15. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete personal information;
Request deletion of personal information where legally applicable;
Object to certain processing of your personal information;
Withdraw consent where processing is based on consent;
Raise a concern regarding how your personal information is being processed.

Certain rights may be subject to legal limitations or exceptions.

To exercise a privacy-related right or make an enquiry, contact: info@neoverse.co.za.

We may need to take reasonable steps to verify your identity before processing certain requests.

16. Complaints

If you believe that Neoverse has processed your personal information in a manner that does not comply with applicable privacy legislation, we encourage you to contact us first so that we can attempt to resolve the matter.

You may also have the right to lodge a complaint with the South African Information Regulator.

Information regarding the Information Regulator and its processes is available from the official Information Regulator website.

17. Children's Information

Our website is not specifically directed at children.

We do not knowingly request or collect personal information from children through the website unless such collection is permitted by applicable law and appropriate consent has been obtained.

If you believe that a child has provided personal information to us improperly, please contact us at info@neoverse.co.za.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

Neoverse is not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of third-party websites before providing them with personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our services;
Our website;
Third-party services;
Applicable legislation;
Our privacy practices.

The updated version will be published on this page with a revised "Last updated" date.

20. Contact Us

If you have questions about this Privacy Policy, how we process personal information, or your rights, please contact:

Neoverse
Email: info@neoverse.co.za